Job Description
Are you seeking a flexible career opportunity in Philadelphia, PA with the security of weekly pay? Horizon Workforce Solutions is currently accepting applications for immediate openings in our Customer Service department. We pride ourselves on being a modern, fast-paced company that values dedication and integrity. If you are looking for a part-time position that offers a competitive salary and the chance to grow within a supportive team, this is the role for you.
Our team plays a vital role in maintaining our reputation for excellence. You will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We offer a dynamic work environment that balances hard work with a positive culture.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels.
- Resolve client inquiries and issues promptly, ensuring high satisfaction rates.
- Process orders, returns, and exchanges with a high degree of accuracy.
- Maintain detailed and up-to-date customer records in our CRM system.
- Collaborate with team leads to meet daily performance and quality metrics.
- Adhere to all company policies, procedures, and brand standards.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection for remote or hybrid work options.