Job Description
Are you looking for part-time jobs in Oklahoma City that offer financial freedom and flexibility? CityConnect Services is seeking a dedicated Part-Time Customer Support Specialist to join our thriving team. We pride ourselves on a culture that values our employees, offering weekly paychecks and a supportive work environment.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive the exceptional service they deserve. Whether you are a student, a parent, or simply looking for a second job, this role provides the perfect work-life balance with competitive hourly rates.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve complex customer issues and complaints while maintaining a professional and empathetic demeanor.
- Process orders, returns, and exchanges efficiently within our CRM systems.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Document customer interactions and feedback to help improve our products and services.
- Adhere to company policies and procedures regarding data privacy and security.
- Participate in daily team meetings and training sessions to stay updated on new products.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service or a related field is preferred but not required (training provided).
- Proficiency in using computers, email, and basic office software (Microsoft Office Suite).
- Strong verbal and written communication skills with an ability to listen actively.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Reliable transportation and a valid driver's license.
- Basic math skills for handling transactions and billing inquiries.