Job Description
Join the Apex Innovations Team!
We are seeking a dedicated and empathetic Part-Time Customer Support Specialist to join our growing team in Raleigh, NC. If you have a passion for helping others and thrive in a dynamic environment, we want to hear from you. This role offers a fantastic opportunity to work flexible hours while making a real impact on our customer experience.
Why Join Us?
- Flexible Schedule: Enjoy a work-life balance with part-time hours tailored to your needs.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Professional Growth: Opportunities for skill development and career advancement.
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist customers in troubleshooting technical issues and navigating our software platforms.
- Document all customer interactions and resolutions accurately in our CRM system.
- Educate customers on product features and updates to ensure maximum satisfaction.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications:
- High school diploma or GED required; associate or bachelor's degree is a plus.
- 1+ years of experience in customer service or support roles preferred.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work weekends or evenings as required by business needs.
Apply Today! We look forward to reviewing your application.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist customers in troubleshooting technical issues and navigating our software platforms.
- Document all customer interactions and resolutions accurately in our CRM system.
- Educate customers on product features and updates to ensure maximum satisfaction.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED required; associate or bachelor's degree is a plus.
- 1+ years of experience in customer service or support roles preferred.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work weekends or evenings as required by business needs.