Job Description
Are you looking for a rewarding part-time opportunity in the heart of Dallas?
TechFlow Solutions is seeking a dedicated Customer Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical assistance and building lasting relationships with our clients. This role offers a flexible schedule and the chance to work in a dynamic, fast-paced environment.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedule: Enjoy the work-life balance of a part-time role.
- Growth Opportunities: Potential for career advancement within the company.
We are looking for individuals who are tech-savvy, empathetic, and eager to solve problems.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Troubleshoot technical issues and provide step-by-step guidance to users.
- Manage and document all support tickets in our CRM system efficiently.
- Collaborate with the technical team to escalate complex issues and provide feedback.
- Maintain up-to-date knowledge of our products and services to assist users effectively.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Basic computer literacy and troubleshooting skills.
- Ability to work independently and manage time effectively.