Job Description
Are you looking for a rewarding career with flexible hours? Apex Digital Solutions is seeking a dedicated and empathetic Part-Time Customer Support Specialist to join our dynamic team in New York, Georgia. We value work-life balance and offer a supportive environment for professionals seeking to make a real impact.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance. We provide comprehensive training, competitive compensation, and a pathway for professional growth.
Responsibilities
- Resolve Customer Inquiries: Provide exceptional support via phone, email, and live chat to resolve issues and answer questions regarding our products and services.
- Issue Management: Log and track all customer interactions in our CRM system, ensuring detailed and accurate records are maintained.
- Product Knowledge: Stay up-to-date with product features and policies to answer complex queries efficiently.
- Feedback Collection: Gather customer feedback and share valuable insights with the product and development teams to drive continuous improvement.
- Team Collaboration: Collaborate with cross-functional teams to ensure a seamless customer experience and address any escalations promptly.
- Flexible Scheduling: Adhere to a flexible part-time schedule that meets business needs while respecting your personal time.
Qualifications
- Experience: Minimum 1 year of experience in customer service or support roles is preferred.
- Communication: Excellent verbal and written communication skills with a polished, professional tone.
- Technical Skills: Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce) is a plus.
- Problem Solving: Strong ability to troubleshoot problems and think critically to find effective solutions.
- Availability: Must be available to work flexible hours, including evenings and weekends if required.
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.