Job Description
Are you looking for a rewarding opportunity that fits your schedule? Apex Digital Solutions is seeking dedicated Part-Time Customer Support Specialists to join our dynamic team in New York. We offer a competitive hourly rate and the flexibility you need to maintain a healthy work-life balance.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance. Whether you are a student looking for extra income or a professional seeking part-time work, this role is perfect for you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve customer issues and complaints promptly, escalating complex matters to the senior team when necessary.
- Accurately document all interactions and customer feedback in our CRM system.
- Assist in the onboarding process for new clients and provide product training where required.
- Maintain a high level of product knowledge to provide accurate information.
- Collaborate with cross-functional teams to improve service quality and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Proven experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and evenings, as required by business needs.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).