Job Description
Join Our Team in Houston: Immediate Part-Time Opportunities Available!
Apex Logistics Solutions is expanding our operations and is seeking a dedicated and personable Part-Time Customer Support Specialist. If you are looking for a role that offers flexibility, competitive pay, and the chance to work with a forward-thinking company, we want to hear from you.
As a vital link between our clients and our logistics network, you will ensure every interaction is positive and efficient. We value our team members and offer a supportive environment where you can grow your skills.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Immediate Start: Onboarding process begins immediately upon hiring.
- Professional Growth: Opportunities for advancement within the company.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound customer calls and emails regarding shipping status, billing, and product information.
- Order Processing: Accurately process new orders, track shipments, and update customer records in the CRM system.
- Problem Resolution: Troubleshoot logistics issues and provide timely resolutions to ensure customer satisfaction.
- Data Entry: Maintain precise records of daily interactions and ensure database integrity.
- Collaboration: Work closely with the warehouse and dispatch teams to resolve logistical bottlenecks.
- Documentation: Prepare and submit daily reports on customer feedback and service metrics.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in customer service, retail, or logistics preferred but not mandatory for the right candidate.
- Skills: Proficiency in Microsoft Office Suite (Excel, Outlook) and basic computer navigation.
- Communication: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Availability: Must be available to work a flexible schedule, including weekends and evenings.
- Attention to Detail: Strong ability to manage multiple tasks and prioritize effectively.