Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Support Specialist to join our growing team in Minneapolis. At TechFlow Solutions, we pride ourselves on delivering exceptional service to our clients. If you have a knack for technology and a passion for helping people solve problems, we want to hear from you.
In this role, you will act as the first point of contact for our valued customers, providing technical assistance and guidance. We offer a flexible schedule, competitive pay, and a collaborative work environment.
Why Join Us?
- Competitive hourly wage ($18 - $22/hour).
- Flexible part-time hours to accommodate your lifestyle.
- Opportunities for professional growth within the tech industry.
- Comprehensive training on our internal systems.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Collaborate with the engineering team to escalate complex technical issues.
- Maintain a positive and professional demeanor in all communications.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- 1-2 years of experience in customer service or technical support.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows, macOS, and common office software.
- Ability to work independently and manage time effectively in a remote or hybrid setting.