Job Description
Welcome to Nexus Digital Solutions, a forward-thinking technology firm in the heart of Portland. We are looking for a detail-oriented and proactive Part-Time IT Support Specialist to keep our operations running smoothly. If you thrive in a dynamic environment and enjoy solving technical puzzles, we want to hear from you.
As a key member of our team, you will provide essential technical assistance to our staff, ensuring high productivity and minimal downtime. We offer a flexible schedule, a collaborative culture, and the opportunity to work with cutting-edge technology.
Responsibilities
- Provide tier-1 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues efficiently to minimize business impact.
- Assist with the deployment, configuration, and maintenance of workstations and peripherals.
- Maintain accurate and up-to-date records of all support incidents and resolutions.
- Collaborate with the senior engineering team to identify trends and improve system stability.
- Monitor network performance and troubleshoot connectivity issues as they arise.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field is a plus.
- 1-2 years of hands-on experience in IT support or a related technical role.
- Proficiency in Microsoft Office Suite and troubleshooting common operating system errors.
- Strong interpersonal skills with the ability to explain complex technical concepts to non-technical users.
- Flexibility to work varied shifts, including weekends and evenings as needed.
- Valid driver's license and reliable transportation.