Job Description
We are seeking passionate individuals for hourly, part-time positions in the vibrant city of Austin, Texas. At Horizon Workforce Solutions, we believe in flexibility, professional growth, and a balanced work-life dynamic. Whether you are looking for a side hustle or a stepping stone into the corporate world, our team offers the support and opportunities you need to thrive.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18-$25/hour based on experience.
- Growth Opportunities: Clear pathways to full-time roles and leadership positions.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Manage and resolve incoming customer inquiries with speed and accuracy.
- Assist clients with account setup and troubleshooting technical issues.
- Document interactions accurately in our CRM system.
- Collaborate with the team to improve service processes and satisfaction scores.
- Participate in ongoing training and professional development workshops.
- Adhere to company policies and brand standards during every shift.
Qualifications
- High school diploma or equivalent required.
- Strong communication skills with a professional and friendly demeanor.
- Basic computer proficiency and ability to navigate multiple software applications.
- Reliable high-speed internet connection for remote roles.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Previous customer service or support experience is a plus but not mandatory.