Job Description
We are seeking a dynamic and detail-oriented Part-Time Technical Support Specialist to join our rapidly expanding team in Kansas City. In this role, you will be the frontline of our technical support operations, ensuring our clients receive seamless assistance. We value work-life balance and offer a flexible schedule that allows you to manage your time effectively while enjoying the security of weekly pay.
As a Technical Recruiter and HR expert, we ensure our postings are clear, competitive, and designed to attract top talent. If you are looking for a part-time position that offers both flexibility and professional growth, this is the opportunity for you.
Responsibilities
- Provide Tier 1 Technical Support: Assist end-users via phone, email, and chat for hardware and software troubleshooting.
- Flexible Shift Management: Work hours that suit your lifestyle, including evenings and weekends, with a predictable weekly schedule.
- System Maintenance: Perform routine system checks and updates to ensure optimal performance across all platforms.
- Documentation: Maintain accurate and up-to-date logs of technical issues, resolutions, and customer feedback.
- Customer Relations: Build rapport with clients, resolving technical concerns with patience and professional courtesy.
Qualifications
- Experience: Previous experience in technical support, customer service, or IT help desk is highly preferred.
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Skills: Proficiency in Microsoft Office Suite and basic networking knowledge (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Availability: Must be available to work flexible hours as needed.