Job Description
Are you ready to start your career immediately? NexGen Solutions is currently hiring Tech Support Specialists in Fort Worth, TX. We are looking for driven individuals who are passionate about technology and customer service to join our elite support team.
As a key member of our hourly workforce, you will play a crucial role in resolving technical challenges for our valued clients. We offer a fast-paced environment, competitive hourly pay, and the opportunity for growth.
Why Apply?
- Immediate start available for the right candidates.
- Competitive hourly wage with performance bonuses.
- Comprehensive training provided on-site.
- Collaborative and modern work culture in Fort Worth.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware and software problems for clients via phone, email, and remote access.
- Client Communication: Provide clear, empathetic, and professional support to ensure high customer satisfaction scores.
- System Documentation: Accurately log all support tickets, resolutions, and customer feedback into our CRM system.
- Collaboration: Work closely with senior engineers and the QA team to escalate complex issues and improve our knowledge base.
- Technical Assistance: Guide users through software installations, updates, and security configurations.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: Previous experience in a help desk or customer support role is preferred but not mandatory for immediate hires.
- Skills: Basic understanding of Windows, macOS, and mobile operating systems.
- Communication: Exceptional verbal and written communication skills with a focus on clarity and tone.
- Problem Solving: Strong analytical skills with the ability to think critically under pressure.