Job Description
Join FlexStaff Solutions and get paid weekly while making a difference! We're seeking enthusiastic Part-Time Customer Service Representatives in Chicago to deliver exceptional experiences. Enjoy flexible schedules, competitive pay, and the security of weekly paychecks – perfect for students, parents, or professionals seeking supplemental income.
Why You'll Love Working With Us:
- Weekly pay with no hidden fees
- Flexible 20-30 hour weekly schedules
- Comprehensive paid training
- Growth opportunities into full-time roles
- Modern, collaborative downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve billing, shipping, and product issues efficiently
- Update customer records with precision and attention to detail
- Collaborate with team members to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Document all interactions in CRM system with 100% accuracy
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to work independently with minimal supervision
- Reliable transportation to downtown Chicago location