Job Description
Join FlexPay Solutions and enjoy the freedom of weekly pay with our part-time customer service opportunities in Kansas City! We're seeking energetic professionals to deliver exceptional support while maintaining a healthy work-life balance. Our modern downtown office offers a collaborative environment with flexible scheduling options. Receive your earnings every Friday and build meaningful connections with clients across Missouri and Ohio.
Why Choose Us?
• Weekly paycheck direct deposit
• 20-25 hour/week flexible shifts
• Paid training and career growth paths
• Health benefits eligibility for part-timers
• Positive, inclusive team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Process payments and update account information accurately
- Collaborate with team members to escalate complex cases
- Document all interactions in our CRM system
- Maintain 95% customer satisfaction score
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with CRM software and Microsoft Office Suite
- Strong typing skills (45+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Excellent communication and problem-solving abilities
- Basic math skills for payment processing
- Positive attitude with stress management capabilities