Job Description
Join FlexiWork Solutions and enjoy the flexibility of part-time work with weekly pay! We're seeking motivated Customer Service Specialists to join our dynamic team in Richmond, VA. This role offers immediate start, consistent hours, and the opportunity to grow your career while maintaining work-life balance. Benefits include: paid training, flexible scheduling, weekly direct deposit, and employee discounts. Perfect for students, parents, or anyone seeking supplemental income with no nights/weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process orders accurately using CRM systems
- Document all interactions in compliance with company protocols
- Collaborate with team members to resolve escalated customer concerns
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
- Maintain positive brand representation in all customer interactions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Reliable transportation to our Richmond office
- Availability for 20-25 hours/week (Mon-Fri, daytime shifts)
- Positive attitude with a customer-first mindset