Job Description
Join Ohio Solutions Group and enjoy the flexibility of part-time work with weekly paychecks! We're seeking energetic Customer Specialists to join our growing team in Columbus. Perfect for students, parents, or anyone seeking supplemental income with consistent weekly earnings. No nights or weekends required – enjoy your evenings while building valuable customer service skills.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, account, and product issues efficiently using our CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to ensure seamless customer experiences
- Meet weekly performance metrics for response time and resolution rates
- Participate in brief daily team huddles and ongoing training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional verbal communication and active listening abilities
- Reliable high-speed internet access for remote work
- Ability to work 20-25 hours weekly (flexible scheduling available)
- Positive attitude and problem-solving mindset