Job Description
Are you a problem-solver with a passion for technology? Apex Digital Solutions is looking for a dedicated Remote Tech Support Specialist to join our expanding team in Raleigh, NC. We offer a highly flexible schedule, allowing you to balance your work and life seamlessly.
In this role, you will serve as the first point of contact for our clients, resolving technical issues with empathy and efficiency. We value autonomy and trust our team to manage their time effectively in a fully remote environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to a diverse client base.
- Diagnose and troubleshoot hardware and software issues remotely.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex bugs or feature requests.
- Maintain a high standard of customer satisfaction and professionalism.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in customer service or technical support (1-2 years preferred).
- Strong verbal and written communication skills.
- Ability to troubleshoot common operating systems (Windows, macOS) and peripherals.
- Reliable internet connection and a quiet home office environment.