Job Description
Are you a technical professional looking for stability and growth? Sacramento Tech Innovations is seeking a Senior IT Support Specialist to join our dynamic team. We pride ourselves on offering a supportive work environment and, most importantly, weekly paychecks for our dedicated staff. If you are looking for full-time opportunities in Sacramento with a company that values your expertise, this is the role for you.
In this position, you will be the bridge between our technology and our people. You will diagnose complex issues, implement new systems, and ensure our employees have the tools they need to succeed. We are committed to your career development and offer a competitive benefits package including health, dental, and vision insurance.
Why Join Us?
- Weekly direct deposit for peace of mind.
- Full-time employment with a stable Fortune 500 environment.
- Comprehensive training and certification reimbursement.
- Modern office located in the heart of Sacramento.
Responsibilities
- Provide tier 2 and tier 3 technical support to over 200 employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including Windows OS, Microsoft Office, and peripheral devices.
- Manage and maintain the Active Directory environment, including user provisioning and access rights.
- Perform regular system backups and ensure data integrity and security compliance.
- Conduct onboarding sessions for new hires, setting up their workstations and accounts.
- Collaborate with the network engineering team to upgrade infrastructure and implement new software solutions.
- Document all technical issues and resolutions in the ticketing system (ServiceNow).
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Certifications such as CompTIA A+, Network+, or CCNA are highly preferred.
- Minimum of 3-5 years of experience in IT Help Desk or Systems Administration.
- Strong knowledge of Windows 10/11, Microsoft 365 (Office 365), and Active Directory.
- Excellent troubleshooting skills with a focus on customer service and communication.
- Ability to work independently as well as part of a collaborative team.
- Valid driver’s license is required for occasional on-site travel.