Job Description
We are currently seeking a highly skilled and customer-focused Technical Support Specialist to join our growing team in San Jose, CA. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, we want to hear from you. As a key member of our support team, you will provide critical assistance to our clients, ensuring minimal downtime and maximum satisfaction. We offer competitive hourly pay and a dynamic work culture that values innovation and excellence.
Responsibilities
- Provide tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Maintain accurate and detailed records of all technical interactions in our ticketing system.
- Collaborate with development and engineering teams to escalate and resolve recurring bugs.
- Conduct proactive system monitoring to identify potential issues before they impact users.
- Assist in the onboarding process for new clients, including initial system configuration.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in technical support or IT help desk roles.
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work flexible shifts, including evenings and weekends as required.
- Valid driver's license and access to reliable transportation is a plus.