Job Description
Are you a dedicated professional looking for a role that values your time and hard work? Apex Technical Solutions is seeking a highly skilled Senior Technical Support Specialist to join our dynamic team in Dallas, Texas.
We are proud to offer Daily Pay options and Flexible Hours to help you balance your professional and personal life. If you have a passion for technology and a knack for solving complex problems, we want to hear from you.
Why Join Us?
- Get paid daily with our Earned Wage Access program.
- Flexible scheduling to fit your lifestyle.
- Comprehensive health, dental, and vision insurance.
- Professional development and career advancement opportunities.
Responsibilities
- Provide expert technical assistance to clients via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot complex software, hardware, and network issues for end-users.
- Maintain accurate and detailed records of all support interactions and resolutions in the CRM system.
- Collaborate with cross-functional teams, including engineering and product development, to escalate and resolve product bugs.
- Conduct training sessions and knowledge base articles for junior staff members and new hires.
Qualifications
- Minimum of 3 years of experience in technical support, IT help desk, or customer service.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Proficiency with Microsoft Office Suite, remote desktop tools, and ticketing systems (e.g., Zendesk, Jira).