Job Description
Are you a technical problem solver looking for stability and growth?
Apex Digital Systems is hiring a skilled IT Support Specialist in Columbus, Ohio. We are committed to delivering exceptional service and offer a competitive hourly rate with weekly pay for our valued contractors.
In this role, you will serve as the first line of defense for our internal employees, ensuring seamless access to technology and resolving complex issues efficiently. Join a team that values your expertise and rewards your hard work with a predictable weekly paycheck.
Responsibilities
- Tier 2 Technical Support: Troubleshoot hardware, software, and network issues for internal staff via phone and remote access tools.
- Hardware Management: Assemble, configure, and deploy new workstations, laptops, and peripherals.
- Network Assistance: Assist with Wi-Fi connectivity, VPN setups, and troubleshooting access control systems.
- Documentation: Maintain accurate logs of tickets, resolutions, and recurring issues in our ticketing system.
- Security Compliance: Enforce IT security policies and assist with software patching and updates.
Qualifications
- Experience: Minimum of 1-2 years of hands-on IT support experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Setup: Reliable high-speed internet and a dedicated home office setup.