Job Description
We are seeking a Senior Technical Support Specialist to join our rapidly growing team in New York, NY. As a premier provider of digital solutions, we pride ourselves on our innovative approach and our commitment to client success. We are currently offering immediate openings for a dedicated professional who is ready to make an impact.
In this Full Time role, you will be the first line of defense for our clients, ensuring seamless operations and resolving technical challenges with efficiency and empathy. If you are looking for a challenging yet rewarding career in the heart of New York, we want to hear from you.
Responsibilities
- Diagnose and resolve complex technical issues for clients and internal stakeholders via phone, email, and chat.
- Provide tier-2 technical support and troubleshooting for hardware, software, and network configurations.
- Document all technical issues, solutions, and procedures in our knowledge base to improve future support efficiency.
- Collaborate closely with development and engineering teams to escalate bugs and suggest feature improvements.
- Mentor junior support staff and conduct training sessions on new tools and best practices.
- Monitor system performance and proactively address potential service interruptions.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2 years of experience in technical support, help desk, or customer service roles.
- Strong working knowledge of Windows, macOS, Linux, and mobile operating systems.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently in a fast-paced environment and manage multiple priorities effectively.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.