Job Description
Ready to Make an Impact? Join Our Team in Jacksonville, FL.
Are you a dedicated problem solver looking for immediate opportunities? Apex Support Solutions is currently hiring Technical Customer Support Specialists to join our high-performing team. We are seeking individuals who are ready to hit the ground running with immediate start dates. This is a fantastic opportunity to advance your career in a fast-paced environment while helping clients resolve complex technical issues with ease.
Why You Should Apply:
- Immediate Openings: Start earning immediately upon hiring.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Work with cutting-edge technology and industry leaders.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers via phone and email with troubleshooting software, hardware, and connectivity issues.
- Manage Customer Inquiries: Log all support tickets accurately and efficiently in the CRM system.
- Problem Resolution: Identify root causes of technical problems and implement effective solutions promptly.
- Documentation: Maintain up-to-date knowledge base articles and technical documentation.
- Collaboration: Coordinate with senior technicians to escalate and resolve complex issues.
Qualifications
- Experience: Minimum 1 year of experience in customer support, help desk, or technical support roles.
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Technical Skills: Proficiency in Microsoft Office Suite and basic understanding of computer networking.
- Communication: Excellent verbal and written communication skills with a customer-first attitude.
- Availability: Ability to work flexible hours, including evenings and weekends if required.