Job Description
Join Express Workforce Solutions and experience the freedom of daily pay for your part-time work! We're seeking motivated Customer Service Specialists to join our dynamic team in Houston, TX. Enjoy flexible scheduling, immediate start dates, and competitive compensation with payouts processed daily through our secure platform. This role is perfect for students, gig economy professionals, and anyone seeking supplemental income without waiting for biweekly paychecks.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using established protocols
- Document interactions accurately in CRM systems and maintain detailed records
- Meet daily performance metrics including call time resolution and customer satisfaction scores
- Collaborate with team members to escalate complex cases and ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving aptitude and conflict resolution techniques
- Proficient in Microsoft Office Suite and CRM software (training provided)
- Ability to work flexible shifts including evenings and weekends
- Reliable transportation to our Houston office facility
- Must pass background check and drug screening