Job Description
Join Our Team as a Technical Support Specialist
Are you seeking a stable career in Boston with the flexibility of weekly pay and the excitement of immediate start dates? Boston Tech Solutions is currently hiring passionate professionals to join our dynamic customer support team. We pride ourselves on providing top-tier technical assistance while ensuring our employees are compensated fairly and on time every week.
Why Join Us?
- Weekly Paychecks: Get paid every Friday with no waiting.
- Immediate Hiring: Start working within 48 hours of your application.
- Modern Environment: Work in our state-of-the-art office in the Seaport District.
- Growth Opportunities: Clear pathways to senior engineering and management roles.
Your Role
As a Technical Support Specialist, you will be the first point of contact for our clients. You will diagnose technical issues, provide solutions, and ensure our users have a seamless experience with our software products. This is a high-impact role where your voice matters.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for clients via phone, email, and chat.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Provide clear, concise, and empathetic technical guidance to non-technical users.
- Collaborate with the development and QA teams to escalate and report recurring bugs.
- Manage ticket queues efficiently to ensure a high first-contact resolution rate.
- Conduct training sessions for new product features to internal and external stakeholders.
Qualifications
- High School Diploma or GED required; Associate's degree in Computer Science or related field is a plus.
- 1+ years of experience in customer support or technical helpdesk roles.
- Strong understanding of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume environment.
- Problem-solving mindset with a focus on customer satisfaction.