Job Description
We are seeking a motivated and detail-oriented Technical Support Specialist to join our growing team in Cleveland, Ohio. In this role, you will be the first point of contact for our clients, resolving technical issues with empathy and expertise. We pride ourselves on our fast-paced environment and are looking for individuals who thrive under pressure and enjoy helping others.
Why Apply?
- Daily Pay Option: Get paid the same day you work with our instant pay feature.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Modern Tech Stack: Work with the latest tools and technologies.
Join us and take your career to the next level in a supportive and dynamic setting.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all customer interactions and resolutions in the ticketing system.
- Escalate complex technical issues to senior engineers when necessary.
- Collaborate with cross-functional teams to improve product features based on user feedback.
- Maintain a high level of customer satisfaction through clear communication.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Previous experience in a customer support or technical helpdesk role is a plus.
- Basic understanding of operating systems (Windows, macOS, Linux) and network protocols.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Problem-solving mindset with a patient demeanor.