Job Description
Are you looking for immediate openings with the flexibility of daily pay? Apex Staffing Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Charlotte, North Carolina.
In this role, you will provide top-tier technical assistance to clients, ensuring seamless operations and high customer satisfaction. We pride ourselves on offering competitive hourly wages and the unique benefit of daily pay options for our eligible team members. Don't wait—apply today and advance your career with us!
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Manage and resolve incoming support tickets efficiently and accurately.
- Communicate complex technical solutions to non-technical users in a clear, professional manner.
- Collaborate with the IT team to improve system performance and user experience.
- Maintain detailed documentation of technical issues and resolutions.
- Participate in on-call rotation for critical system outages (if applicable).
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in a technical support or help desk role.
- Strong problem-solving skills and ability to work independently.
- Excellent verbal and written communication skills.
- Familiarity with remote support tools and ticketing systems (e.g., JIRA, Zendesk).
- Ability to handle multiple priorities in a fast-paced environment.