Job Description
Are you ready to join a dynamic team in Colorado Springs where your hard work is rewarded with a reliable weekly paycheck? We are seeking a dedicated Full-Time Technical Support Specialist to join our growing IT department. If you are looking for a stable career path with competitive benefits and a schedule that works for you, this is the opportunity you've been waiting for.
Why Apply?
- Weekly Paychecks: Get paid every week with no waiting for bi-weekly cycles.
- Full-Time Stability: Enjoy a consistent 40-hour workweek with comprehensive benefits.
- Growth Opportunities: Clear pathways for advancement within our IT team.
As a Technical Support Specialist, you will be the frontline hero for our employees, ensuring they have the tools and knowledge to succeed. We value technical expertise and exceptional customer service skills.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all support tickets and resolutions in our ticketing system accurately.
- Collaborate with the IT infrastructure team to deploy updates and patches.
- Conduct onboarding training sessions for new employees regarding company software and security policies.
- Maintain a clean, organized, and secure workstation environment.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in a help desk or technical support role.
- Strong troubleshooting skills for Windows, Mac, and mobile devices.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Must be available to work full-time, Monday through Friday, 9:00 AM - 5:00 PM.