Job Description
Are you looking for hourly tech jobs in Tampa, FL that offer immediate start dates? Apex Tech Solutions is currently hiring for a Tier 1 Technical Support Specialist to join our growing team.
We are seeking a motivated individual to provide top-tier customer service and technical assistance. This is a fantastic opportunity for those seeking immediate hire positions with competitive pay and a dynamic work environment.
Why Join Us?
- Immediate Start Available
- Competitive Hourly Pay ($18 - $22/hr)
- Flexible Scheduling
- Professional Development Opportunities
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and chat.
- Troubleshoot hardware and software issues to ensure rapid resolution.
- Log and track all support tickets in our ticketing system.
- Guide users through complex technical processes and documentation.
- Collaborate with the IT team to resolve escalated technical incidents.
- Conduct routine system checks and updates.
- Maintain a high level of customer satisfaction scores.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- 1+ years of experience in IT support or customer service.
- Strong understanding of Windows operating systems and troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Must be available for immediate start.
- Basic knowledge of networking concepts is a plus.