Job Description
We are currently urgently hiring dedicated Customer Service Representatives to join our high-performing team in Atlanta, GA. If you are looking for a flexible, rewarding hourly role with immediate start opportunities, this is the perfect place for you.
As a key member of our support team, you will play a crucial role in enhancing customer satisfaction and driving business growth. We pride ourselves on our collaborative culture and offer a premium work environment for those ready to excel.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible scheduling options
- Immediate start available for qualified candidates
- Professional development and growth opportunities
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Process orders, returns, and exchanges accurately using our CRM software.
- Provide detailed product information and technical assistance to clients.
- Document all customer interactions and feedback in the company database.
- Collaborate with cross-functional teams to improve service processes.
- Meet daily and weekly performance metrics for call handling and customer satisfaction.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call centers, or retail is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Proficient in typing (35+ WPM) and navigating computer systems.
- Ability to work in a fast-paced environment and handle pressure.
- Must be available to start immediately.
- Reliable transportation to our Atlanta location.