Job Description
Are you looking for a job that values your time and pays you daily?
SwiftStaff Solutions is currently urgent hiring for dedicated Customer Service Representatives to join our growing team in Raleigh, NC. We understand the importance of financial flexibility, which is why we offer a Daily Pay option for our employees.
As a vital member of our support team, you will handle high-volume customer inquiries with empathy and efficiency. Whether you are looking for full-time stability or flexible hours to fit your lifestyle, this is your opportunity to advance your career with a company that puts its people first.
Why Choose Us?
- Daily Pay Access: Get paid the same day you work with our Earned Wage Access program.
- Flexible Scheduling: Choose shifts that fit your life, including evenings and weekends.
- Urgent Hiring: We are actively filling positions immediately to meet high demand.
- Modern Environment: Work in a state-of-the-art facility with comprehensive training.
Don't wait—apply today to secure your spot in our urgent hiring queue!
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on first-contact resolution.
- Assist customers with product inquiries, account issues, and technical troubleshooting.
- Accurately document all customer interactions and transactions in our CRM system.
- Resolve complex customer complaints professionally and escalate issues when necessary.
- Maintain a deep knowledge of company policies, procedures, and product offerings.
- Collaborate with team leads to improve service metrics and customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, call centers, or retail is a plus but not mandatory.
- Strong verbal communication skills and the ability to type accurately (30+ WPM).
- Reliable high-speed internet connection if working remotely (hybrid role available).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficient with Microsoft Office Suite and computer navigation.