Job Description
We are currently seeking Hourly Customer Service Representatives to join our dynamic team in Jacksonville, Florida. This is an urgent hiring opportunity for individuals looking for flexible hours and immediate start dates. We value reliability, communication skills, and a customer-first mindset.
In this role, you will be the face of our brand, handling inquiries, resolving issues, and ensuring our clients receive the best possible support. Whether you are looking for a part-time role to supplement your income or a full-time opportunity to build a career, we offer competitive hourly rates and a supportive work environment.
Responsibilities
- Manage incoming customer calls and emails with a focus on resolution and satisfaction.
- Process orders, returns, and account updates accurately and efficiently.
- Document customer interactions and feedback in our CRM system.
- Adhere to all company policies, procedures, and safety guidelines.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center environments is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable internet connection and a quiet workspace (for remote/hybrid options).