Job Description
Are you ready to start immediately? Charlotte Connect Solutions is urgently hiring Hourly Customer Service Representatives to join our dynamic team in Charlotte, NC. We are looking for driven individuals who are ready to hit the ground running and provide top-tier support to our valued clients.
About the Role:
In this high-volume role, you will serve as the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless experience. We are offering a competitive hourly rate and a fast-paced environment perfect for career growth.
Why Join Us?
- Immediate Start: Onboarding begins ASAP.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedule: Various shifts available to fit your lifestyle.
Don't miss this opportunity to secure a position with immediate impact. Apply today!
Responsibilities
- Handle High-Volume Inquiries: Manage a steady stream of incoming phone calls and emails regarding products and services.
- Resolve Customer Issues: Troubleshoot problems and provide accurate solutions to ensure customer satisfaction.
- Update Records: Maintain accurate and up-to-date customer records in our CRM system.
- Process Transactions: Accurately process orders, returns, and refunds as required.
- Escalation Management: Identify complex issues and escalate them to the appropriate supervisor or department.
- Quality Assurance: Adhere to company scripts and quality standards during every interaction.
Qualifications
- Experience: Previous experience in customer service or call center environments is preferred.
- Education: High school diploma or GED equivalent required.
- Skills: Strong verbal communication skills with a professional and friendly tone.
- Technical Proficiency: Comfortable using computers, CRM software, and Microsoft Office Suite.
- Availability: Must be available to work flexible hours, including weekends and holidays as needed.
- Reliability: Must have reliable internet and a quiet workspace for remote or hybrid options.