Job Description
Are you ready to join a team that values your hard work? Omaha Community Services is currently urgently hiring for dedicated Hourly Customer Service Representatives. We are looking for individuals who are ready to make a difference in our community and thrive in a fast-paced environment.
As a vital part of our team, you will play a crucial role in assisting clients with inquiries, processing requests, and ensuring a high level of satisfaction. We offer competitive hourly pay, flexible scheduling, and a supportive culture that puts employees first.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00/hr)
- Flexible part-time hours to fit your lifestyle
- Opportunities for career growth within the company
- Employee assistance programs and wellness benefits
Responsibilities
- Interact with customers via phone, email, and in-person to provide exceptional service and resolve inquiries promptly.
- Accurately process incoming orders, payments, and service requests using our CRM software.
- Maintain a clean and organized workspace, ensuring all tools and materials are ready for daily operations.
- Collaborate with team leads to identify areas for process improvement and operational efficiency.
- Adhere to all company policies, safety protocols, and service standards at all times.
- Handle sensitive customer information with the highest level of confidentiality and integrity.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous experience in customer service or a related field is a plus but not mandatory for enthusiastic candidates.
- Strong verbal and written communication skills with the ability to listen actively.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable transportation and the ability to work on-site at our Omaha facility.
- Ability to work flexible shifts, including weekends and holidays as needed.