Job Description
Are you ready to join a team that values urgent hiring and immediate impact? TechHorizon Solutions is seeking a highly motivated Hourly Customer Support Specialist to join our growing team in Virginia Beach, VA. In this pivotal role, you will be the frontline voice of our brand, ensuring our clients receive top-tier service and technical assistance.
We are looking for individuals who thrive in fast-paced environments and possess a genuine passion for helping others. If you are seeking hourly pay opportunities with competitive benefits and immediate availability, we want to hear from you.
Why Apply?
- Immediate Start: Onboarding begins as soon as today.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Schedule: Support our clients with a schedule that works for you.
Responsibilities
- Resolve Inquiries: Provide exceptional support via phone, email, and live chat to troubleshoot customer issues efficiently.
- Technical Assistance: Guide users through software configurations and technical setups with patience and clarity.
- CRM Management: Maintain accurate, up-to-date records of all customer interactions and solutions in our internal systems.
- Issue Escalation: Identify complex technical problems and route them to the appropriate engineering or senior support teams.
- Feedback Loop: Collect and analyze customer feedback to help improve our products and service protocols.
- Quality Assurance: Adhere to all company policies and quality standards to ensure a consistent customer experience.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Experience: Minimum of 1-2 years of experience in customer service or technical support.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Proficiency: Basic understanding of computer systems, operating software, and internet navigation.
- Reliability: Must have a reliable high-speed internet connection and a dedicated workspace.
- Problem Solving: Ability to think critically and troubleshoot issues under pressure.