Job Description
We are urgently hiring a detail-oriented Customer Support Specialist for a flexible, hourly position in Kansas City, MO. If you are looking for a role that offers work-life balance and competitive pay, this is the opportunity for you.
As part of our dynamic team, you will be the first point of contact for our clients, ensuring exceptional service and resolving inquiries efficiently. We value adaptability and a proactive approach to problem-solving.
Responsibilities
- Respond to client inquiries via phone, email, and chat with professionalism and speed.
- Resolve customer issues and complaints while maintaining a high level of customer satisfaction.
- Update customer records in our CRM system accurately and promptly.
- Collaborate with the sales and technical teams to escalate complex issues.
- Provide accurate information regarding products, services, and company policies.
- Assist in training new hires on support protocols and tools.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Ability to type 40+ words per minute.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliable internet connection and a quiet workspace (if remote).