Job Description
We are seeking a dedicated and adaptable Virtual Assistant & Customer Support Specialist to join our growing team in Virginia Beach. If you thrive in a dynamic environment and value flexible working hours, this is the perfect opportunity for you. We offer a supportive culture that prioritizes work-life balance while delivering excellence in service.
In this role, you will play a crucial part in maintaining our high standards of customer satisfaction. Whether assisting clients via digital channels or managing internal administrative tasks, your efficiency and communication skills will directly impact our success.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on timely and accurate responses.
- Perform data entry and maintain accurate digital records and databases.
- Schedule appointments and manage calendars for team members.
- Assist with basic bookkeeping tasks and expense reporting.
- Collaborate with the marketing team to draft social media content and newsletters.
- Resolve customer complaints and escalate complex issues to management when necessary.
- Ensure all administrative processes comply with company policies and procedures.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service, administrative support, or a virtual assistant role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Strong time management skills with the ability to prioritize tasks effectively.
- Self-motivated, reliable, and capable of working independently in a remote or hybrid setting.