Job Description
Join FlexHire Solutions and transform your career with our innovative hourly full-time opportunities in Georgia! We're seeking dedicated professionals who thrive in flexible work environments while delivering exceptional service. Enjoy competitive pay, comprehensive benefits, and a culture that values work-life balance. Perfect for students, parents, and career changers seeking stability without sacrificing flexibility. Apply today and become part of Georgia's leading hourly workforce solution!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to enhance service quality
- Adhere to company protocols and regulatory compliance standards
- Participate in continuous training to update product knowledge
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Proficient in CRM software (Salesforce, Zendesk) and MS Office
- Ability to work rotating shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Valid US work authorization and clear background check