Job Description
Are you a driven professional seeking the perfect work-life balance?
Charlotte Connect Solutions is expanding our team and looking for a dedicated Virtual Customer Service Representative to join us in Charlotte, NC. We offer a competitive hourly rate and a fully flexible schedule that adapts to your lifestyle.
In this role, you will be the face of our brand, ensuring our clients receive the highest level of support and satisfaction. We value autonomy, clear communication, and a positive attitude.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on rapid resolution.
- Build lasting relationships with clients by providing personalized and empathetic support.
- Process orders, returns, and account modifications accurately and efficiently.
- Document all customer interactions and feedback in our CRM system.
- Identify and escalate complex issues to the senior management team when necessary.
- Collaborate with the internal operations team to improve service protocols.
Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proven experience in customer service or a related field (1+ years preferred).
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment with high reliability.
- Proficiency in Microsoft Office Suite and CRM software (training provided).
- Reliable high-speed internet connection and a dedicated workspace.