Job Description
Are you looking for a rewarding opportunity to work weekends in the vibrant city of Atlanta? Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our high-performing team.
As a Weekend Representative, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with precision and empathy. We offer a dynamic work environment, competitive pay, and the flexibility you need to balance your lifestyle.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Weekend-only schedule (Saturday & Sunday)
- Modern office environment in Midtown Atlanta
- Opportunities for growth and development
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on weekend shifts.
- Resolve complex issues efficiently while maintaining a professional and empathetic demeanor.
- Update customer records accurately in our CRM database.
- Collaborate with cross-functional teams to improve service processes.
- Adhere to company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent.
- Minimum 1 year of experience in customer service or support.
- Excellent verbal and written communication skills.
- Reliable transportation to the Midtown office.
- Ability to work weekends (Saturday and Sunday) consistently.
- Proficiency with Microsoft Office Suite and CRM software.