Job Description
Join Boston Premier Services as a Weekend Customer Service Specialist and enjoy the flexibility of weekend shifts with weekly pay! We're seeking energetic professionals to deliver exceptional service during our peak weekend hours. This role offers immediate compensation opportunities and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance with consistent weekend schedules.
Why You'll Love This Role:
- Weekly paychecks – no more waiting!
- Consistent weekend shifts (Sat/Sun 10am-6pm)
- Competitive hourly rates with growth potential
- Modern downtown Boston location
- Comprehensive training provided
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve billing and service issues with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with weekend support team for seamless operations
- Meet weekly performance metrics for customer satisfaction
- Document all interactions in CRM system
- Contribute to weekend team huddles for service improvements
Qualifications
- Minimum 1 year customer service experience
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software and MS Office Suite
- Weekend availability mandatory (Saturday/Sunday)
- High school diploma or equivalent required
- Previous retail or hospitality experience preferred
- Positive attitude with customer-first mindset