Job Description
Are you looking for a rewarding career that offers work-life balance? Apex Solutions Group is seeking a dedicated Weekend Customer Service Specialist to join our growing team in Atlanta, Georgia. In this role, you will be the face of our company, ensuring our clients receive exceptional support during the critical weekend hours.
We pride ourselves on our premium service culture and offer a competitive benefits package, including weekly pay, health insurance, and professional development opportunities. If you are a proactive problem-solver who thrives in a fast-paced environment, we want to hear from you.
Responsibilities
- Resolve complex customer inquiries with empathy and efficiency using our CRM systems.
- Process orders, manage returns, and ensure accurate data entry for all transactions.
- Collaborate with the support team to identify trends and improve service protocols.
- Provide product information and technical support to ensure customer satisfaction.
- Maintain detailed and up-to-date records of all customer interactions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is highly desirable.
- Must be available to work weekend shifts (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.