Job Description
Are you a problem-solver looking for weekend flexibility?
Omaha Tech Solutions is currently seeking a dedicated Weekend Support Specialist to join our growing team. In this role, you will be the voice and face of our brand during peak weekend hours, ensuring our clients receive world-class technical assistance and resolution.
We pride ourselves on a premium work culture that values accuracy, efficiency, and employee well-being. If you are looking for a stable hourly position with competitive pay in Omaha, we want to hear from you.
Key Benefits:
- Competitive Pay: $18.00 - $22.00 per hour depending on experience.
- Schedule: Rotating weekends (Saturday & Sunday) with Monday-Friday off.
- Modern Environment: Access to state-of-the-art tech and ergonomic workspaces.
- Growth: Clear pathways for internal promotion to full-time roles.
Responsibilities
- Deliver Exceptional Support: Assist clients with technical inquiries, account management, and service troubleshooting via phone and email.
- Issue Resolution: Diagnose and resolve complex technical issues with a focus on minimizing customer downtime.
- Documentation: Maintain accurate and detailed records of all interactions and resolutions within our CRM database.
- Team Collaboration: Coordinate with the Monday-Friday support team to ensure seamless handoffs and ongoing client care.
- Quality Assurance: Adhere to company scripts and quality metrics to ensure consistent service delivery.
Qualifications
- Education: High school diploma or GED required; Associate's degree preferred.
- Experience: Minimum of 1 year of experience in customer service or technical support.
- Technical Skills: Proficiency in Microsoft Office Suite and familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Communication: Excellent written and verbal communication skills with a professional, empathetic tone.
- Availability: Must be available to work weekends (Saturday and/or Sunday) and occasional holidays.