Job Description
Join FastPay Staffing Solutions and experience the freedom of weekly pay in the heart of New York! We're seeking motivated Customer Service Associates to join our dynamic team. Enjoy consistent paychecks every Friday while delivering exceptional support to our clients. This is your opportunity to build a stable career with flexible scheduling in a thriving industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet weekly performance metrics for response time and resolution
- Participate in ongoing training programs
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Problem-solving mindset with attention to detail
- Reliable transportation to Manhattan office