Job Description
Join our award-winning team at FlexWork Solutions, where we revolutionize work-life balance through weekly pay and flexible scheduling! We're seeking passionate Customer Service Representatives in San Jose to deliver exceptional experiences while enjoying the freedom to manage your own hours. Perfect for students, parents, or anyone seeking financial stability without rigid commitments.
Why thrive with us?
- Weekly paychecks (no more waiting!)
- Flexible shifts available 7 days/week
- Comprehensive training & career growth
- Modern remote-friendly work environment
Responsibilities
- Handle customer inquiries via phone, email & chat with empathy and efficiency
- Resolve technical issues using our proprietary support platform
- Process orders, returns & payment transactions accurately
- Update customer databases and maintain detailed case notes
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time & resolution rate
- Adapt to flexible scheduling based on business needs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or tech support experience
- Exceptional communication & problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in self-directed work environments
- Strong time management & organizational abilities
- Reliable internet connection for remote work
- Valid California ID for onboarding