Job Description
Join Nexus Solutions Group's dynamic team in San Jose and enjoy the benefit of weekly pay! We're seeking a passionate Customer Service Representative to deliver exceptional support to our tech clients. This role offers stability, growth opportunities, and the flexibility of weekly paychecks to help you manage your finances effectively.
Our San Jose office is easily accessible via public transport and offers a modern, collaborative environment. We provide comprehensive training and competitive benefits including health insurance, retirement plans, and paid time off.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues and product questions using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Meet weekly performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in tech industry
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional client visits)
- Pass background check and drug screening