Job Description
Join our premier staffing agency and enjoy the financial security of weekly pay! We're seeking motivated Customer Service Representatives in Philadelphia to deliver exceptional client experiences while building stable careers. Our commitment to timely compensation means no more waiting for bi-weekly checks – just reliable earnings every Friday. Work with Fortune 500 clients in a supportive environment that values your growth and well-being.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT and resolution rates
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service processes
- Participate in weekly training sessions for product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Salesforce, Zendesk, or similar platforms
- Exceptional communication skills and conflict resolution abilities
- Ability to multitask in fast-paced digital environments
- Reliable transportation to our downtown Philadelphia office
- Weekly pay schedule requires flexible availability (M-F 8am-6pm)