Job Description
Are you looking for a job in Jacksonville, FL that offers weekly paychecks and competitive hourly wages? Look no further. Apex Logistics & Support is currently hiring motivated individuals to join our growing team. We pride ourselves on providing a supportive work environment where your hard work is recognized and rewarded promptly every week.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the highest level of support while managing daily operations efficiently.
Responsibilities
- Manage Customer Inquiries: Process incoming calls and emails regarding orders, shipments, and account status with patience and professionalism.
- Order Processing: Accurately input and verify customer orders into the ERP system to ensure timely fulfillment.
- Inventory Coordination: Communicate regularly with the warehouse team to track stock levels and resolve discrepancies.
- Data Entry & Reporting: Maintain accurate records of daily transactions and generate reports for management review.
- Problem Resolution: Troubleshoot logistical issues and propose solutions to ensure customer satisfaction.
- Team Collaboration: Work closely with other departments to streamline workflow and improve overall operational efficiency.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous experience in customer service, logistics, or retail is preferred but not mandatory; we provide on-the-job training.
- Computer Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn internal software quickly.
- Communication: Excellent verbal and written communication skills.
- Attention to Detail: Ability to spot errors in data and ensure high accuracy in all tasks.
- Availability: Must be available to work a flexible schedule, including weekends and holidays.