Job Description
Join Express Staffing Solutions and experience the financial freedom of weekly pay! We're seeking motivated Customer Service Specialists to join our dynamic team in San Francisco. Enjoy competitive compensation, flexible scheduling, and immediate payment processing every Friday. This role offers unparalleled work-life balance with no weekends required. Our clients include Fortune 500 companies and innovative startups, providing diverse exposure to various industries. Benefit from our comprehensive training program and career advancement opportunities. Apply today and start earning next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training to enhance product knowledge
- Meet weekly performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and in a team environment
- Flexibility to cover evening shifts (Monday-Thursday, 4 PM-8 PM)
- Reliable transportation to our downtown San Francisco office
- Must pass background check and drug screening