Job Description
Join Express Staffing Solutions and enjoy the flexibility of weekly pay while making an impact in Colorado Springs! We're seeking dynamic Customer Service Specialists to support our growing client base. This role offers immediate start dates and payment every Friday, perfect for those seeking financial stability without the wait. Benefit from comprehensive training, a supportive team environment, and opportunities for permanent placement. Apply today and start earning next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Update customer records in CRM systems
- Collaborate with team members to ensure service excellence
- Meet performance metrics including call handling time
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Flexible schedule availability (evenings/weekends)
- Basic math and problem-solving aptitude
- Reliable transportation to downtown Colorado Springs